Frequently Asked Questions
Frequently Asked Questions
Product Enquiry
How do I choose the right elevator product for my building?
We assess your building type, expected traffic, design needs, and budget, then recommend products that meet safety and performance standards.
Can I customize elevator features or design?
Yes, from control panels and cabin interiors to IoT-enabled smart features, we can tailor the design to match your requirements.
What kind of display options are available?
LED, LCD, and TFT displays with customizable floor indicators, multimedia content, and branding options.
Do you offer eco-friendly or energy-efficient elevator solutions?
Yes, we provide energy-efficient drives, regenerative braking systems, and lightweight materials to reduce power consumption.
After Sales Support
What is the warranty period for your products?
Standard 12–24 months, with extended warranty packages available for long-term coverage.
How can I get spare parts after the warranty expires?
We maintain a dedicated parts inventory and can ship directly to your site with minimal lead time.
Do you provide regular maintenance after installation?
Yes, via annual maintenance contracts (AMC) that include preventive inspections and emergency repairs.
Do you offer remote technical support?
Yes, our team can diagnose and assist remotely via phone, video call, or IoT system access to reduce downtime.
Installation and Service
Who handles the installation of your elevators and products?
Our certified technicians or approved partners handle all installations to meet compliance standards.
How long does installation take?
Usually 2–8 weeks, depending on the project’s size and complexity.
Can you modernize or upgrade existing elevators?
Yes, we can retrofit older elevators with new control systems, smart features, and safety upgrades.
Do you provide installation for custom-designed elevator products?
Yes, whether it’s our own design or a client-provided concept, we can handle complete setup and integration.
Smartphone App
How do I connect the mobile app to my elevator system?
Download the app, register, and pair with your elevator using a secure system code provided during setup.
What features are available in the app?
Touchless calls, live elevator tracking, maintenance alerts, and manager-level control dashboards.
Is the mobile app secure?
Yes, we use encryption, secure logins, and multi-factor authentication to protect user data.
Can the app be customized for my building or brand?
Yes, we offer white-label versions of the app with your logo, colors, and tailored feature sets.
Miscellaneous
How can I contact you for product enquiries or technical support?
Email, phone, and online enquiry form are available — with 24/7 support for urgent cases.
How can I collaborate with you for a new product design?
Share your requirements, and our R&D team will prepare a detailed proposal for approval.
Do your products comply with international safety standards?
Yes, all products are tested under EN 81, ASME A17.1, and ISO 8100 compliance guidelines.
Do you provide training for building staff or technicians?
Yes, we offer on-site and remote training to ensure smooth operations and proper maintenance.
